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My work at as a UX designer at the CFPB required a large variety of user experience skills as I was assigned to a number of projects. These are outlined below.
Design manual style guide
Developed the design of notfications for the CFPB website based on inspiration from 18F and the uk.gov standards
Worked with a graphic designer
Wrote the copy and code for the page
Hiring Tool for Advisory Board
Project: Current hiring process is too much of a drain on employee time and resources.
Solution: Redesign the entire process and introduce technology to streamline the process.
Duties: Evaluate current process and available tools to solve pain points for both applicants and hiring committee. Deliver recommendations
File sharing system pilot
Project: Design pilot for a new file sharing system to the agency to make it easier to find and share research
Solution: Development of personas, suggestions for metadata rules.
Duties: Conduct user interviews, lead group sessions to compose personas and metadata rules
Consumer complaint database
Project: Compose new functionality to the current system to aid researchers and reporters in usage of data.
Solution: Make data more accessble by saving and sharing searches and introducing data visualizations
Duties: Research system capabilities and comparable systems, write moderators guide and screeners
Alerts, validations, and error messaging standards for the CFPB design manual